Chatbot.com is a platform that allows businesses to build and deploy chatbots across various messaging channels. It has other products that you can link your chatbots to, like Helpdesk, Livechat, and Knowledge Base
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Are you sure about Intercom? Check out Chatbot com
It’s all too common to go with the flow, but there are better alternatives to Intercom out there. More affordable, easier to use, and customizable- Simply better! Best one's always BotPenguin :)
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What's the difference between Intercom and Chatbot.com
Intercom is a remarketing giant, chatbot.com tries to be the chatbot default. Check out where you can find the difference that breaks it
Pricing
Intercom is expensive, but chatbot.com is expensive without reason.
Number of Chatbots
Two equals trying to flatten it out. They both offer just one chatbot, BotPenguin gives 50.
Channels
Chatbots are equally matched, but Intercom's range of services hits chatbot.com to the out line.
Voice-support
They both provide voices-support, depends on what extent you are looking for it, Intercom's wider and more polished.
Detailed Features Comparison between Chatbot.com and Intercom
Get your glasses on; let’s dive into the fine print.
Intercom
Chatbot.com
| Free Lifetime Plan |
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| Pricing |
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| Number of chatbots per account |
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| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) |
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| No code Chatbot builder |
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| Ease to manage Bot Installation, and functionality. |
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| Easy to navigate UI with placeholders, help text and tutorials |
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| Add team members and provide them role based access |
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| Multi channel Live Chat support |
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| Human handover and real time user simulation with typing delays |
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| Voice support for Bot users |
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| Multilingual Capabilities |
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| Native integration with CRMs/Apps |
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| Smart Intuitive responses based on keywords |
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| User segments based on Tag/Attributes for campaigns and broadcasts |
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| Block specific IPs. URLs or Country Codes |
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| Schedule drip campaigns for customer onboarding journeys |
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| Schedule broadcasts message |
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| WhatsApp Automation to manage catalogues, orders and automated responses |
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| Data Analytics, bot-wise and based on leads/messages |
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| Customizable reports |
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| View and download customizable data of subscribers |
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| Free bot Designing support |
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| Omnichannel customer support via phone, email, chat, WhatsApp |
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| View conversation history of users |
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| Enterprise-grade Security, SSL encryption |
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| Affiliate programs and White label reseller plans |
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| Knowledge base with Help Center, FAQs, Tutorials |
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| Personalized on boarding of customers |
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| WhatsApp API |
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| Enterprise Integrations |
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| ChatGPT |
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What is chatbot.com?
Key features include natural language processing, customizable chatbot templates, live chat integration, analytics, and AI capabilities.
Alternatives to Chatbot.com include platforms like BotPenguin, Chatfuel, ManyChat, and MobileMonkey, which provide similar chatbot building and automation functionalities for different messaging platforms.
Pros: User-friendly interface and chatbot builder, Natural language processing for better user interactions, Customizable chatbot templates for quick setup.
Cons: Limited platform support, pricing may be higher for businesses with larger chatbot usage, advanced customization limited, fewer integrations
Default's gone defunct. Change lanes and get into BotPenguin if you need a chatbot that works.
What is Intercom?
Intercom is a customer messaging platform that facilitates communication with customers across multiple channels. It offers live chat, email marketing, customer segmentation, and in-app messaging to enhance customer interactions.
Alternatives to Intercom include BotPenguin, an omnichannel customer engagement solution with live chat and enterprise integrations. Freshchat, Help Scout, and Userlike.
Intercom is expensive and relies heavily on integrations and information handling, which is not recommended due to privacy concerns.
Pros: Comprehensive customer messaging, advanced features, scalability, integration capabilities, analytics, and insights.
Cons: Complexity for beginners, pricing, learning curve, customer support limitations.
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Intercom vs Tidio
Tidio can outsmart Intercom on chatbots, Intercom plays on scale and range
Frequently Asked Questions
Can Intercom or Chatbot.com connect with e-commerce platforms for direct sales?
Intercom integrates with e-commerce platforms to enable direct sales, support, and customer engagement. Chatbot.com can be customized for e-commerce uses but may require additional plugins.
Are both platforms GDPR compliant for user data safety?
Yes, both Intercom and Chatbot.com comply with GDPR and other privacy regulations to ensure user data is handled safely.
Do Intercom and Chatbot.com offer chatbot templates for specific industries?
Intercom provides flexible tools for various industries, while Chatbot.com offers customizable templates suited for multiple industry applications.
How do Intercom and Chatbot.com handle scaling for rapidly growing businesses?
Intercom is built for scalability with advanced features to grow with your business. Chatbot.com can also scale but may need more customization for complex processes.
Is there a difference in the AI capabilities of the chatbots on Intercom versus Chatbot.com?
Intercom's AI capabilities are more robust, offering a wide range of automation and personalization features. Chatbot.com's AI is powerful but might be more template-dependent.
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