LiveChat is a customer service platform that provides live chat support and messaging solutions for businesses.
intercom
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Are you sure about Intercom & LiveChat? Check out BotPenguin
Don't settle for the status quo when you can step up your customer support game with BotPenguin. Its cost-effectiveness, AI Integration, intuitive interface, and exceptional flexibility outshines Intercom and LiveChat.
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Evaluating customer support solutions with live chat capabilities.
Evaluating customer support solutions with live chat capabilities.
Pricing
LiveChat is 3x more affordable than Intercom. BotPenguin is 60x more affordable than LiveChat itself.
Number of Chatbots
Intercom allows only 1, LiveChat allows multiple. BotPenguin allows unlimited.
Channels
LiveChat beats Intercom in multichannel support race. But neither of them is on Telegram.
Voice-support
You’ll get voice support for bots in both Intercom and LiveChat.
Detailed Features Comparison between LiveChat and Intercom
Get your glasses on; let’s dive into the fine print.
Intercom
LiveChat
| Free Lifetime Plan |
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| Pricing |
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| Number of chatbots per account |
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| Multi platform Integration (Website, Whatsapp, FB Messenger, Telegram, Landing pages) |
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| No code Chatbot builder |
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| Ease to manage Bot Installation, and functionality. |
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| Easy to navigate UI with placeholders, help text and tutorials |
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| Add team members and provide them role based access |
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| Multi channel Live Chat support |
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| Human handover and real time user simulation with typing delays |
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| Voice support for Bot users |
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| Multilingual Capabilities |
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| Native integration with CRMs/Apps |
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| Smart Intuitive responses based on keywords |
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| User segments based on Tag/Attributes for campaigns and broadcasts |
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| Block specific IPs. URLs or Country Codes |
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| Schedule drip campaigns for customer onboarding journeys |
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| Schedule broadcasts message |
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| WhatsApp Automation to manage catalogues, orders and automated responses |
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| Data Analytics, bot-wise and based on leads/messages |
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| Customizable reports |
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| View and download customizable data of subscribers |
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| Free bot Designing support |
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| Omnichannel customer support via phone, email, chat, WhatsApp |
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| View conversation history of users |
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| Enterprise-grade Security, SSL encryption |
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| Affiliate programs and White label reseller plans |
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| Knowledge base with Help Center, FAQs, Tutorials |
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| Personalized on boarding of customers |
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| WhatsApp API |
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| Enterprise Integrations |
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| ChatGPT |
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What is LiveChat?
Key features include real-time chat, chatbot integration, ticketing system, analytics, and customisation options.
Alternatives to LiveChat include BotPenguin, Intercom, Zendesk Chat, and Freshchat, which offer similar live chat and messaging capabilities for customer support and engagement across multiple channels.
Pros: Immediate assistance, increased efficiency, customer engagement, analytics, and customisation.
Cons: Relies on agent availability, charges more and has potential language barriers.
BotPenguin slays customer support, LiveChat can't 'live up' to it.
What is Intercom?
Intercom is a customer messaging platform that helps businesses connect and engage with their customers through personalised, scalable messaging across various platforms such as chat, email, and social media.
Alternatives to Intercom are BotPenguin, Tidio, Drift, Zendesk, and Crisp.
The biggest flaw of Intercom, besides pricing, is its complexity in configuration and integration for non-technical users, which can result in a challenging initial setup and use.
Pros: Powerful customer segmentation and targeting, High-quality live chat capabilities, sophisticated chatbot features, in-depth analytics and reporting, extensive library of third-party integrations.
Cons: High cost for small businesses, complexity in configuration and integration, limited customization options for the free plan, steeper learning curve compared to simpler platforms.
Stop being carried into dogma, Think differently, and choose better. Choose BotPenguin.
Check out other comparisons
Take the best decision with BotPenguin
Intercom vs Wati
Wati's got WhatsApp, Intercom's all channel uber cool. BotPenguin gives everything, including ChatGPT integrations.
Intercom vs. Tidio
Tidio can outsmart Intercom on chatbots, and Intercom plays on scale and range. BotPenguin does both.
Intercom vs. ManyChat
Intercom is a customer messaging platform. ManyChat is Marketing Automation. BotPenguin is automation on steroids!
Frequently Asked Questions
What are the primary differences between Intercom and LiveChat?
Intercom offers more sophisticated features but is costlier. LiveChat is affordable, user-friendly with less advanced capabilities.
Does Intercom or LiveChat offer WhatsApp support?
Neither Intercom nor LiveChat provides native WhatsApp support.
Does LiveChat have bot capabilities?
Yes, LiveChat supports multiple bots per account but lacks voice support.
What type of voice support does Intercom offer?
Intercom doesn't provide voice support to enhance customer interaction.
How does the pricing of Intercom compare with LiveChat?
Intercom is significantly more expensive while LiveChat is more affordable offering basic yet capable features.
What our Customers Say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms.
G2
"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."
- Gustav Louv
5-Star Rating
Capterra
"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."
- Twana D.
4.6-Star Rating
Trustpilot
"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."
- BD Michae
5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
- Yashi Amola
5-Star Rating
Crozdesk
"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."
- Phil Johnson
5-Star Rating
